Thank you for your purchase. We hope you are happy with your
purchase. However, if you are not completely satisfied with your
purchase for any reason, you may return it to us for an exchange only.
Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within ten (10) days of the purchase
date. All returned items must be in new and unused condition, with all
original tags and labels attached.
RETURNS PROCESS
To return an item, please email customer service at
customercare@khashon.com to obtain a Return Merchandise
Authorisation (RMA) number. After receiving a RMA number, place
the item securely in its original packaging and include your proof of
purchase, then mail your return to the following address:
Khashon
Attn: Returns
RMA #
Postnet
Sunward Park Lifestyle Centre, Kingfisher Ave, Johannesburg
Boksburg, Gauteng 1459
South Africa
Please note, you will be responsible for alleturn shipping charges. We
strongly recommend that you use a trackable method to mail your
return.
REFUNDS
After receiving your return and inspecting the condition of your item,
we will process your exchange. Please allow at least fourteen (14)
days from the receipt of your item to process your exchange. We will
notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact
details below to arrange a refund or exchange.
Please Note
• Sale items are FINAL SALE and cannot be returned.
• Item must be unused and/or unworn. The item must be in good
condition and returned in its original packaging
QUESTIONS
If you have any questions concerning our return policy, please contact
us at:
customercare@khashon.comThis
